With a professional, all-weather technical service team, Chengshou UPS power sales service work has a reputation. Satisfying customer needs, providing value-added services, and providing the best service attitude are the three major requirements for the technical service staff. The stable service evaluation standards are also based on the three requirements.

Chengwen Electronics is committed to providing customers with the highest quality and most valuable services. In the service process for petrochemical, banking, telecommunications, securities, power, transportation and general industrial enterprises, sincere training services and sales services are all Received a high degree of customer evaluation, service satisfaction rate reached 100%.

In the service process, honesty and stability are never treated differently according to customer size and service content. Equality and sincerity are the most basic service commitments. Over the years, Chengwen has always been committed to providing customers with first-class services to enhance the core competitiveness of the company. With good reputation and distribution units in the industry, it has established a good and close cooperative relationship and cultivated a large number of well-trained professional technical services. Staff and service system are getting better and better.

Please believe that whenever a sincere service commitment remains the same, Chengyou will not smile for you!

 

 

Pledge

 

 

We are committed to providing the highest quality pre-sales, in-sales, after-sales and related training services to ensure our customers' 100% satisfaction is the service goal of continuous and steady pursuit.

Those who do not seek the overall situation are not able to find a domain, and those who do not seek the whole world are not convinced for a moment. In the service process, 100% compliance with customer needs and providing targeted value-added services is the basic principle of honest service.

The merchants have no domain, and the outside world is the same. Sincerely focus on infiltrating the service culture of the company from all aspects. "Serving like sales" is the basic requirement for honesty and stability of the technical service staff.

 

 

pre-sale service

 

 

· Demand research and technical support: Chengshen engineers cooperate with customers to conduct research, grasp the actual situation on site, and comprehensively and accurately understand customer needs.

 

· On-site assessment and submission of professional plans: Chengwen's senior engineers submit detailed site parameters to customers based on the results of on-site inspections. Based on the most accurate customer site situation, Chengwen senior engineers provide professional solutions based on reasonable principles.

 

· Identify professional optimization solutions and identify products: After in-depth communication with customers, senior engineers who follow customer service throughout the process submit optimal solutions to customers to determine the optimal product selection goals.

 

 

 

install service

 

 

The stable and nationwide networked distribution system will accurately deliver the equipment to the customer-specified site within the specified time. Based on the three requirements of safety, environmental protection and aesthetics, experienced and stable service personnel will provide you with professional placement. opinion.

 

When the product arrives at the scene, the engineer who is responsible for the installation and commissioning has been on standby at the scene. Once the placement plan is determined, the engineer will provide you with an installation service immediately. For special requirements or special requirements for the installation site environment, the honest and stable senior engineer will make a special trip to the site for installation, and after the commissioning is correct, the equipment will be officially delivered to the customer.

 

 

After sales service

 

 

Monitoring the working status of each sold equipment is the basic task of the honest and after-sales service personnel. The sincere after-sales service system records in detail the customer information and operating environment of each sold equipment. Chengshen After-sales Service System will provide comprehensive after-sales service based on customer information to ensure 100% customer confidence.

 

 

· Periodic telephone inspection service: Sincerely, the after-sales service personnel will conduct periodic telephone inspections on the equipment maintained in the warranty, and record the operation status of the equipment in detail. For potential hidden problems, the after-sales service personnel will immediately become honest and advanced. Engineers reflect and give feedback to customers in the fastest time.

 

· Professionally-guaranteed on-site inspection: For the operation time of the equipment, we will dispatch engineers to conduct on-site inspections, check equipment operation status, check any abnormal conditions that may occur, and provide maintenance. The engineer accurately recorded the results of the on-site inspection into the sincere after-sales service system for easy monitoring.

 

· Periodic report summary: Chengshun engineers will provide equipment usage report, equipment maintenance and repair work summary and equipment operation environment and maintenance demand assessment report for the products they are responsible for. The stable customer service director will organize senior engineers to hold regular meetings. A joint meeting of customer service work to review and demonstrate the operation of the equipment and propose solutions.

 

· On-site emergency support and maintenance: Chengwen engineers provide emergency repair and maintenance work to customers 24 hours a day. Since receiving the customer's notice, Chengcheng engineers have responded 24 hours in the city and responded 48 hours in the field to enjoy the professional services of honesty, speed and accuracy. If the road is far away, discuss with the customer according to the specific situation.